0121 373 1100

Terms & Condtions

The following terms and conditions apply to all transactions that take place on the Aquatic Store website.


The use of this site for browsing or to place an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.


These terms and conditions do not affect your statutory rights.


To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.


Competitor Prices:


We try to keep our prices as low as possible but if you do find a product at a lower price elsewhere please contact us and we will try our best to match or beat the price. Please note this applies only to in stock items on a like for like basis. We cannot price match with Amazon, Ebay or other auction sites.


Accuracy of Product Information:


All product specifications, images and other information published on the Aquatic Store website have either been made accessible by suppliers, manufacturers, publications, publicists, or been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot 100% guarantee the reliability or the accuracy of the information contained within its pages; as details are often changed by manufactures and errors can be made when inputting information. The Aquatic Store cannot be deemed liable to any customer for any consequential or incidental damages whatsoever that result from or are related to the use of our web site and any information contained therein.


Typographical Errors:


In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a full credit to your credit card account in the value of the incorrect price (including delivery charges).


Payment and Price:


The total price payable for the goods including VAT will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the prices to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed.

In the event of an error we will inform you of the correct price and give you the opportunity to cancel the order. As previously stated should the price change or be incorrect the contract is void and must be restarted by you the consumer. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.


Payment Methods:


We accept all major credit and debit cards including Visa, MasterCard and Switch. On the order you must provide us with your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.


We also accept payment via PayPal, however high Value orders and pallet orders of aquariums made via PayPal accounts without a PayPal verified address may be subject to delay until we can confirm the account holder and purchaser are one and the same; this is to reduce instances of fraudulent transactions.


Availability of Goods:


While every effort is made to maintain correct stock levels on the website there may be occasional errors. All products and services are subject to availability and may be withdrawn at any time. If we cannot supply the goods for any reason we will notify you ASAP and offer a replacement or refund on your order. However, we will not be responsible for compensating you for any other losses you may suffer if we are unable supply the goods.


Delivery Charges:


Free Delivery is offered to mainland UK on orders over £35. Glass Aquariums requiring pallet delivery are generally excluded from this offer (there may be some exceptions in which case the free delivery option will be available when placing your order) and are charged at a pallet rate of £40. We reserve the right to remove this offer at any time.


All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland (BT), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) may incur additional charges (e-mail us for a quotation) and may also experience delivery delays.


We reserve the right to alter delivery charges after the completion of an order in the event of an incorrect delivery, country or area selection. We will contact customers by phone or email to notify you of any additional charges prior to processing your order and allow customers to decide whether to pay the additional charge or to cancel the order.


In the event of a consignment failing delivery due to the customer not being at home or failing to collect consignment from the courier depot within the allotted time; the item will be returned to the sender, at the expense of the store. To retrieve items ordered the customer will have to pay the return postage as well as the cost of the shipment being returned to us.


Orders weighing over 30kg in total may incur additional delivery charges of which the customer will be notified before the order is shipped and given the option to cancel the order.


Next day delivery is available at an extra cost and is classified as next working day this does not include Saturdays, Sundays or Bank Holidays.

Cut off time for guaranteed next day orders is 12pm, any orders placed after 12pm will be classed as being ordered the following day. Any next day order placed after 12pm on Friday will be dispatched on a Monday for Tuesday Delivery (excluding Bank Holidays). There can be a Saturday delivery arranged by phone but this will be at a premium delivery charge.


Live items for next day delivery cannot be despatched on a Friday, they will be held till the following Monday (excluding Bank Holidays) unless a Saturday morning delivery premium is paid.


All orders received prior to 1pm on a week day will be despatched the same day. Orders received after that time may be held over for despatch the following working day as carriers collect from this store at 1:30pm daily. Late Friday, Saturday and Sunday orders will be dispatched on a Monday (excluding Bank Holidays)


Delivery Times:


Delivery of in stock items will normally be made within 1-3 working days from clearance of payment. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods once they have left our warehouse.


If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.




Product Guarantees:


All products supplied are covered by the terms and conditions of the Manufacturers Guarantee. This guarantee specifically excludes faults caused by accident, neglect, and misuse. Should your product develop a fault within a first seven days of purchase you many return your goods for a full refund providing you return the unit in the same condition as supplied. This does not affect any statutory rights that you may have.


Faulty Products under guarantee will need to be returned to us for assessment, if a fault is found the product will be repaired or replaced as instructed by the manufacture. If no fault is found the goods will be returned to the customer at the customers cost.


Cancellation of Orders


If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. Prior to returning any products, please contact us to obtain returns authorization, any items returned without authorization or identification will be retuned to stock.

Goods must be returned to us at the cost of the customer and any returned goods will be refunded minus our original delivery charges (proof of which can be provided on request). It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return, please obtain a proof of postage as this is required to protect you in the event of your items not arriving at our premises. Goods received back incomplete, damaged or in any condition other than saleable, will not be refunded.


Once the items have been received we will notify you and refund your purchase, excluding the original delivery cost to us, with 30 days of the purchase.




You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.


Offers and prices on The Aquatic are exclusive to this website only and may not be available in our store.


Address Details

Aquatic Store, 97-99 Church Road, Erdington, West Midlands, B24 9BE